We ask that Cottage guests treat Ceres Cottage as if were their own property. We understand that sometimes, accidents happen, and we don’t expect or require perfection. Normal ‘wear and tear’ is expected but should be limited to things that can be dealt with by normal cleaning. If something is ‘damaged’ we expect the person(s) to bring it to the attention of our Executive Concierge immediately. If done, there will be no repercussions other than what would be fair and equitable. You are our guest and as such we will always treat you with the respect you deserve.
1. Only ‘Friends of Ceres Turf’ will be admitted. A ‘friend’ is a customer, a CTI dealer or distributor, CTI supplier, or anyone with a history of supporting Ceres Turf. So, your acceptance is a privilege we do not extend lightly.
2. No pets at any time, unless required by law.
3. Getting a Reservation: Step One go to cerescottage.com
Select the days you wish to attend and email the completed “Request Form” to reservations@cerescottage.com
You then confirm your request by completing the reservation and paying the full amount at www.cerescottage.com. Once payment is received you will get an authorization and “Reservation Code”. Please refer to it in all future communications. As the person making the reservation, you are the “Principal” and responsible for anyone accompanying you while at Ceres Cottage. There is a minimum of two (2) night’s stay.
4. While at Ceres Cottage, you are responsible for observing all the rules and requirements of The Village of Pinehurst. These include a ‘noise ordinance’ that requires no excessive noise after 10PM. This is observed and monitored closely by Village residents. In short, no loud parties out on the deck. Fortunately, we have a new, enclosed ‘Carolina Room’ that serves to contain and temper excessive noise.
5. You may cancel a reservation and receive a full refund up to thirty (30) days prior to the first day of your reservation; a 75% refund up to 14 days; a 50% refund up to 7 days and no refund if done less than three days prior to the first day of your reservation.”
For Scheduled, Named Tournaments with elevated pricing there are different refund rules. Up to three months prior to arrival one will get a 100% refund; up to two months prior, 75%; up to one month prior, 50%. No refund can be given at any time less than one month prior to the arrival date.
There can be exceptional circumstances that will be handled on a ‘one on one’ basis with Ceres Cottage, LLC. decisions being final.
6. Only people listed on the reservation may be at Ceres Cottage, except with prior written approval.
7. No smoking inside Ceres Cottage, except in the Carolina Room.
8. Arrive after 3:30pm / Must leave Ceres Cottage by 10am on the last day of the reservation. If we are arranging for your pickup, at an airport or departure, your concierge will make all arrangements.
9. If we are making your tee times or other restaurant reservations, it is best to make your site ‘requests’ as soon as possible after you have completed your reservation. The way to give yourself the best possible chance of getting what you want at a convenient time is to make your request known at the initial booking. If you have asked us to make your reservation / tee times, we will do our best to get you exactly what you want, but we cannot be responsible for what is available. Most venues have specific time/date restrictions which must be observed. Modifications (additions or deletions) may be made in writing at any time with the understanding that any change increases the risk of getting exactly what you want.
10. All reservations are prepaid in full. Personal or business checks and ACHs will be accepted from Principals within the United States. Checks will be credited once they have cleared our bank. ACH’s will be credited immediately. Reservations from Principals outside the United States must prepay by International Wire Transfer. You will find all necessary ACH/Wire Transfer protocol on the Application Form.
11. Neither Ceres Cottage, LLC nor Ceres Turf, Inc. or anyone affiliated with either may be held responsible for making any reservations with outside vendors or venues (restaurant, tee times, massages, travel, flight or any other third party).
12. Once a booking is confirmed, the Principal is responsible for all applicable fees and/or charges (ie. cleaning fee). You will only be responsible for items you specifically request.
13. You will receive written confirmation and a confirmation number in your booking confirmation email. Please refer to this number in all correspondence.
14. Prior to a reservation being ‘finalized’, Full Payment must be received and the Rental Agreement must be signed by the Principal.
15. Service providers, including the Executive Concierge, are not paid employees, therefore a reasonable gratuity, commensurate with the level of service(s) provided would be appreciated. [A suggested gratuity of $10USD/person/day would be appreciated.] Exceptional requests, such as pre-stocking food items, will result in additional service and item charges.